This privacy policy applies to RunMy. For any other services please refer to their privacy policy.
Thanks for stopping by to find out about our Privacy Policy.
We take the privacy of your personal data very seriously and we want you to know how we use any personal data you give us when you use this service.
We will always be transparent with your data and what we do with it. We will always comply with relevant laws and regulations when we store, collect and process your personal data. This policy also explains your rights as an individual in relation to the personal data we collect about you. By accessing this platform, you are confirming that you have read and understood this Privacy Policy, so please make sure you have read it properly.
We respect your right to privacy and we work hard to maintain your trust and confidence.
What is the purpose of this policy and what does it cover?
This privacy policy only provides information about how we process personal data relating to your electronic communications recipients (“email data”) when you use our email service. It does not cover our use of any personal data collected by us about you for other purposes, such as marketing. We process email data in our RunMy service for our customers and have no direct control or ownership of such email data.
It is important that you read this policy together with any other relevant privacy policies we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your personal data. Our general customer privacy policy can be found on our website.
This policy supplements any other policies and is not intended to override them.
Our RunMy service is not intended for use by children.
This privacy policy deals with the following:
- Our contact details.
- How and why, we process your data.
- What happens if you provide us with data about other individuals?
- What we do with the data.
- How we store the data.
- Where we transfer the data.
- Data protection rights.
- How to complain.
Our contact details
CFH Docmail Limited (Reg. Co. No.: 01716891).
Main postal address: CFH Docmail Limited, St Peters Park, Wells Road, Westfield, Radstock, BA3 3UP.
Main telephone number: 01761 416311.
Alternative postal address: CFH Docmail Limited, Starlaw Business Park, Livingston, EH54 8SF.
Alternative telephone number: 01506 462468
By email: data.protection@runmy.com
We are registered with the Information Commissioner’s Office (ICO) under registration number Z5722574.
How and why do we process your data for our RunMy Service?
We process the email data when you submit an order for electronic mail fulfilment.
Under the UK General Data Protection Regulation and the Data Protection Act 2018, the lawful basis we rely on for processing the data is:
Performance of a Contract - we process the email data for the performance of a contract between you and us.
Legal or regulatory obligation ‐ to comply with a legal or regulatory obligation to which we are subject.
Legitimate interest ‐ where it is in our legitimate interests or that of another third party. We will always make sure we consider and balance any potential impact on the recipient (both positive and negative) and their rights before we process data for our legitimate interests. We do not use the data for activities where our interests are overridden by the impact on the recipient (unless we have their consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on the recipient in respect of specific activities by contacting us at data.protection@runmy.com.
What happens if you provide RunMy with personal data about another individual?
For us to provide our services to you, we may need to process the email data about other individuals, for example your customers or another individual. In this situation we will not have direct contact with those individuals, and it will not be appropriate for us to provide them with a copy of this privacy policy.
You are required to ensure that you have satisfied all legal requirements before passing this data to us, including providing them with a copy of this privacy policy and you must ensure that we can use any personal data that you pass to us in accordance with this privacy policy and data protection law.
You must also comply with any data protection provisions set out in the terms of business or contract we have entered with you.
What we do with the data and who we share it with?
We use your data for the purposes of providing electronic document fulfilment and delivery reports.
We have set out in the table below, a description of all the ways we use the email data, and which of the legal basis we rely on to do so. We have also identified what our legitimate interests are where appropriate. We may process personal data for more than one legal basis depending on the specific purpose for which we are using the data.
We will only use the data for the purposes for which we collected it, unless we consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use email data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
| Individual | Purpose for Processing | Data Used | Legal Basis Relied Upon |
| Your customers or other individuals with whom you wish to communicate | To deliver electronic communications on your behalf (Service emails). |
Name Email address Customer field data Email Content |
Performance of a contract |
| Your customers or other individuals with whom you wish to communicate |
Third party email provider AWS. |
Name Email address Customer field data Email Content |
Legitimate Interest |
| Your customers or other individuals with whom you wish to communicate |
Third-party provider Bouncer for Validation of email addresses |
Email Address | Legitimate Interest |
| Your customers or other individuals with whom you wish to communicate |
Service providers who provide IT and system maintenance, testing, administration services and access to platforms we use for operational purposes to run our business such as Atlassian. |
Information included within Support tickets | Legitimate Interest |
| Your customers or other individuals with whom you wish to communicate | To comply with a legal or regulatory obligation to which we are subject. |
Name Email Address Email Content |
Legal or regulatory obligation |
How we store the data?
We apply technical and organisational measures to keep your data secure. Where we share personal data with our third-party service providers, we require them to respect the security of the personal data and to treat it in accordance with the law and the terms of the contract we have in place with them.
We do not allow our third-party service providers to use personal data for their own purposes and only permit them to process personal data for specified purposes and in accordance with our instructions.
All personal data is deleted once the retention period has been met. We will retain your personal data for 13 months from end of contract or processing whichever is the sooner.
To where might we transfer mailing data?
We do not transfer the personal data to any third countries outside of the EEA.
Data protection rights
Under data protection law, you, or the communications recipient (as appropriate) have rights including:
Right of access - You have the right to ask us for copies of your personal information.
Right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
Unless you provide consent for us to do so, we do not alter the email data that you have provided to us. Where possible we will support you with your obligation to fulfil rights requests from individuals within your data.
If you make a request, we have one month to respond to you. Please contact us at data.protection@runmy.com if you wish to make a request.
How to complain
You have certain rights regarding the processing of your data as outlined above. You can make a complaint to the ICO, (www.ico.org.uk) if you feel we have infringed those rights. We would, however, appreciate the chance to deal with any concerns you may have before you approach the ICO.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113